Policies

Clients must sign a Work Agreement; it states that we have agreed on an hourly rate and billing cycle, that I am working as an independent contractor (1099), not an employee and ensures my confidentiality.

After the initial consultation all phone conversations are billable time. I prefer e-mails for work requests and questions.

Estimates are based on the Client’s representations, and the Client will be charged, and will be responsible to pay, for the actual time spent on the Client’s project.  If the project takes less time, I will refund any part of your payment that was not used.

Rates are subject to change. Written notice will be provided to existing clients.

Invoices are submitted via e-mail on the 1st and 16th of the month. Payment is due upon receipt. $30 return check fee applies on all returned checks. Past due accounts are subject to late fees and/or work stoppage.

Expenses are added to the hourly rate on your invoice. Expenses are items such as purchases made on your behalf, travel time and expenses, special projects requiring outside printing or custom paper stock, long distance charges incurred on your behalf, postal and express shipping costs, etc. I do not mark-up such items; I simply pass my cost on to you.

You will have 24 hours after completion of the project to approve or request an edit of my work. Edits requested after 24 hours will incur an additional discounted fee.

All completed assignments will contain a log of the time spent on it.

Cancellations/Refund Policy

I base my work week and client base on the amount of billable hours scheduled per week. I do this in order to provide the best service possible for every client. Should you choose to cancel your contract with Contemporary Business Solutions, LLC, I ask that you contact me so that I can first find out how I can better accommodate your needs. If we are unable to resolve your concerns, a refund will be sent to you for the remainder of your credited balance (hours paid for but not yet used). There is a 15% cancellation fee on the remainder of the balance and if you received a discounted rate on a block of hours, the rate will revert to the original billable amount. Refunds will be sent within 10 working days of cancellation.