Hy-Vee presents the Customer Service Revolution in Social Media

by "Get it Done Girl" on April 25, 2014 · 0 comments

in How To:,Social Media

Join the Social Media Club of Des Moines for a great educational event on new digital marketing initiatives and the customer service revolution in social media presented by the Hy-Vee Digital Marketing team!

Customer service organizations face a lot of pressure to deliver better service amongst the midst of growing social media channels. The reach and immediacy of social media has made the voice of the customer extremely powerful! Bad customer experiences can quickly lead to PR disasters. Customers now expect to reach companies from anywhere, at anytime and through any device.

Join the Hy-Vee digital team for an educational event centered around the best practices in customer service on social media and new digital initiatives in marketing. Be sure to bring
your burning questions for these two social media veterans!

Refreshments will be provided by Hy-Vee. Tickets are $10 and are available here. 

About the speakers: 

Nathan T. Wright:
Nathan T. Wright began his career in the advertising agency world, where he developed digital media strategy for clients of all shapes and sizes. His interest in social networks led him to entrepreneurship and the formation of Lava Row, a consulting firm dedicated to helping large corporations navigate the ever-shifting digital media space with emphasis on training, best practices and business value. He joined Hy-Vee in a new Digital Marketing and Innovation role in October 2013.

Nathan is a frequent presenter at industry conferences such as South by Southwest Interactive and in front of professional organizations and universities. He has taught Internet marketing as an adjunct instructor at Drake University and is active in the Des Moines technology, start-up and entrepreneur community. He currently serves on advisory boards for the University of Northern Iowa Interactive Digital Studies program and Iowa State University’s Greenlee School of Journalism and Communications.

Larry Ballard: 
Larry Ballard oversees Hy-Vee’s Customer Care team, responsible for supporting customers across Facebook, Twitter, email and phone. Previously he was an Assignment Editor at the Des Moines Register for over 12 years.

Time: May 15, 2014 from 5:30pm to 7pm
Location: Hy-Vee Conference Center
Street: 5820 Westown Pkwy
City/Town: West Des Moines, IA 50266

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