Book Review: The Trusted Advisor
The three authors of this book are consultants on professional-service management and customer-relation issues. They feel that before anybody can become successful as a business guru, they first need to gain the confidence of their clients.
While I wasn’t a huge fan of the book, the biggest take away for me was their five-step development process that encourages outsiders to engage clients by focusing attention on the issues and individuals at hand; listening both to what they say and what they leave unsaid; framing the immediate problem from their perspective; envisioning with them how a solution might appear; and committing jointly to the actions and resources that will bring it about.
Book Review: Getting Naked by Patrick Lencioni
I’ve always liked a good story…A story that teaches a lesson about business means a lot more to me than a list of dos and don’ts. This fable hits the business book story-telling nail on the head.
A very quick read, this book’s full title is, “Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty”.
I Graduated.
This year I was among 49 Des Moines business leaders chosen to participate in the Greater Des Moines Leadership Institute‘s (GDMLI) Community Leadership Program (CLP).
The rigorous program started with an orientation in August and our first of 10, 5-hour long classes in September. Classes included dinner…even dinner at the Mitchellville Correctional Institute for Women!
