11-Dec: Order placed, standard Ground delivery
15-Dec: Order shipped
18-Dec: Order received; Sent email to customer service expressing dissatisfaction with cards as they all had dark vertical lines on front and reverse sides; Received email from customer service indicating they would reprint my business cards as there were “roller” line issues with my batch of cards. They sent a UPS return label, so I returned the defective product that day. (I must say, that customer service responded quickly and courteously.)
22-Dec: Re-order shipped
24-Dec: Re-order received; Sent email to customer service expressing dissatisfaction with the cards as they all had white smudges on both the front and reverse sides. At this point on a re-order, I would think that they would pay close attention and make sure that the cards that are sent out again are correct. It’s as if no human eyes look at these cards? As this was their second attempt at my order, I asked that they send the cards using overnight delivery. I’ve got networking to do!
26-Dec: Received email from customer service indicating they would be completing a “file check” as this is the second time they are running this order. Dear Overnight Prints: There’s nothing wrong with the file…
29-Dec: Received an email from customer service giving me the choice of one of the options below:
- If a reprint is requested, Overnight Prints will reprint at no charge to you with the same production and delivery terms as originally ordered. We will also provide a prepaid return label for the return of the defective product.
- If a refund is requested, Overnight Prints will send you a prepaid return label for the defective product. Once that product is received in our facility, a full refund will be issued.
29-Dec: Though disappointed that they weren’t honoring my request for overnight delivery, I chose option 1. Third time’s a charm, right? As of today, I haven’t received a ship date. I understand that it’s the holidays, so things take longer to get done, but come on. This wouldn’t be happening if they just looked at the cards before they sent them out. Lesson learned: Always proofread before you send, whether it be a blog post, email or a sales proposal.
Anyone else having these difficulties with Overnight Prints? How have you handled these types of issues in the past?